Support

We're here to help

Have a question or running into trouble? Most answers are below — and you can always reach a real person by email.

Email support

Send us a message and we'll get back to you. Including your phone model and printer model helps us help you faster.

We typically reply within 1–2 business days.

Open Woosh and tap through the quick setup: shop name, your first service, and an optional printer.
No account, email, or internet is required — you can start taking orders right away.
You can change your shop details, services, and payment methods anytime in Settings.

Woosh supports 58mm and 80mm Bluetooth thermal printers (such as XPrinter and Goojprt).
Make sure the printer is on, charged, and within Bluetooth range, then scan from Settings → Printer.
On iPhone, only Bluetooth LE printers appear in-app — pair them inside Woosh, not in iOS Settings.
If a print fails, you can reprint anytime, or share the job order as text or an image instead.

Woosh stores everything on your phone only — there's no cloud sync.
If your phone is lost, damaged, or reset, your data may be lost unless you export a backup.
Export all your data anytime from Settings → Backup & export. We recommend doing it weekly.

Looking for more common questions? They live on the homepage FAQ.

Note: Printed job orders in Woosh are for laundry tracking and claiming only. They are not BIR-accredited invoices or tax documents.